Cubase AI activation problem

I bought a Steinberg UR22C which includes Cubase AI. I downloaded the program and activated it using the Download access code. Everything worked fine. The program worked and the license appeared at Soft-elicencer. The problem appeared when I wanted to register this e-licenser - the message “This eLicenser is deprecated” appeared - unfortunately I used elc-installation-helper.exe and the reinstallation went ok but the licenses disappeared - I saved the license code etc., but this license was not it can now be activated. What to do, unfortunately, through the official Steinberg website, it is not possible to report such a problem?

Hi and welcome on the forum,

With the licenses issue, get in contact with the official Steinberg support, please.