I received Cubase AI free along with my purchase of a Yamaha MX88 - after downloading and installing the eLicenser as well as Cubase, Cubase would not activate. I followed instructions for reactivating as per the Steinberg website : uninstall everything and then reinstall and request a new code.
(the website shows that my old eLicense number was successfully registered and the Cubase software is also listed)
However I received a ‘new’ code : the SAME OLD eLicense was sent back to me.
I have emailed Steinberg with screen shots of the steps and results I received - but have not received any reply from their support.
Now I have a dilema as there seems to be NO topic on this issue, nor any references that I could find in this forum or on Steinberg’s website.
So in summary : I went through the entire process as per Steinberg instructions to uninstall and reinstall and request a new code - they sent me a code for this reactivation request - THE OLD CODE !
what to do ? ? ?
ps. I used to use a full version of Cubase many years ago when I had a jingle studio, but I ended up dropping them because of these types of issues and lack of support/communication - should I just right them off again ? ? ?
anyway, some help will be greatly appreciated