After Upgrading from Windows 7 to Windows 10 my daughter can no longer use Cubase 8 ai (received after buying Ur22mk2 hardware). I try to reactivate it in Mysteinberg account, but I have this message “No products found on this eLicenser.” I uninstalled all, installed the last version of elicenser the Cubase, but the problem is still there…
Any help please?
Thank you.
Thank you!
I don’t see the license in Mysteinberg account, but the Ur22 is registred and the download link is present from “Softwares” Tab.
I could see the license in my PC (soft eLicenser) but after using the Installer helper, there is no licenses now.
Yes I followed these instructions; but it seems that the license was not registred in mysteinberg, and I don’t have the printed DOWNLOAD INFORMATION DOCUMENT any more
Is there a way to request another download access code?