Cubase AI V10 not saving properly

I’ve been using Cubase for over 20 years and I use Cubase 10 Pro but I’ve been setting up the latest version of Cubase AI for someone else.

The issue I’m having is that the files are saving but when I open them from the “recent” tab in the Hub, the file is empty.
I’ve tested this several times and the file opens if I choose “recent projects” from the file menu but if I go to the Hub the same file is empty.

The system is an i7 windows laptop with 8GB ram and a Steinberg UR12 sound card.
The software has been correctly activated and a valid soft license is showing in the elicenser.


This happens, when Cubase crashes while quit. Cubase is saving this “Recent files” when quit. If Cubase quits, this information has not been stored.

Do you know Cubase crashes silently while quit? Can you see any DMP files in the folder?

  • Documents/Steinberg/Crash Dumps