cubase artist 9 scoring

when I click on one of the template scoring patches in the hub , for example guitar page layout , Cubase loads up the program ,then the score comes up, but then Cubase has a serious problem and has to close the program. when I try to us score in any project that I have created via the midi tab it also crashes .can anyone help?
it works fine on elements 9 ,however I am selling that to a friend ,thus why I bought the full retail version of artist.
thank you.
[email address deleted]

Hi and welcome,

Make sure, you have the latest update installed, please.

Could you send me the crashdump file via PM, please?

thank you martin.