Cubase crashed after opened video player

When I open Cubase video player, it will show up “CreateWicBitmapRenderTarget result = -2003238901" window, then it crashed, what’s the problem? How to solve it?

Cubase Elements 64bit 2021.11.21 (329.9 KB)

My latest CrashDumps


Update to the latest Cubase Elements 11.0.40, first, please. If it’s still crashing, upload the latest *.dmp file, please.

Hi, thanks for your suggestion, but it didn’t work, and it didn’t come out new dmp file.

There’s two factors that keep causing my Cubase crash, one will create dmp file, but this one will just crack and didn’t come out dmp file.

My video format is also correct. I tried both .mov and .avi

Cubase Elements 64bit 2021.11.22 (326.4 KB)

Latest dmp file that cause by another factor

Please also check that the video file is in a supported codec:

Yes, it’s on supported codec


Reported to Steinberg. Thank you.