Cubase crashes but no crash dump!

Cubase
1

I have repeatedly tried to amend the automation in a reasonably sized project but when I press Save the hourglass comes up and then Cubase crashes. I start it again and it gives me the “safe mode” screen, get back to the project, repeat and the program crashes.

However, there are no Crash Dumps which (according to what I’ve read) should be in C:\Users\\Documents\Steinberg\CrashDumps

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Any thoughts, please?

2

Hi,

Generate a DMP file and share it via Dropbox or a similar service, please.

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behaviour (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase:
    procdump64 -e -h -t Cubase

Nuendo:
procdump64 -e -h -t Nuendo

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.

4

That zip is the procdump tool itself, not the crash dump.

You can also easily create crash/memory dumps from Task Manager by right-clicking the app and selecting “create memory dump” (sometimes you need to expand the app to get the the actual process.

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Pete
Microsoft

1 Like
5

Apologies - two zip files in a similar folder. Try this one:

6

Doesn’t appear to be related to MIDI. I’ll leave it to Steinberg folks

Pete
Microsoft

1 Like
7

Hi,

Reported to Steinberg. Thank you.

8

Thank you Martin. I guess Steinberg won’t reply on here … I suppose if it’s properly a Cubase issue it will go on the backlog, but if it’s a 3rd-party plugin then I’m on my own!