Deleted preferences, boot it in safe mode, reinstalled Cubase 8.5… same problem. Here’s what crash report says:
Problem signature:
Problem Event Name: BEX64
Application Name: Cubase8.5.exe
Application Version: 8.5.20.169
Application Timestamp: 57235141
Fault Module Name: MSVCP120.dll_unloaded
Fault Module Version: 12.0.21005.1
Fault Module Timestamp: 524f8413
Exception Offset: 000000000003d023
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
I just had this problem. Steinberg Support told me to delete my preferences. In windows it’s under users[profile]\appdata\roaming\steinberg\cubase 8.5 - everything in that folder can be deleted and will be recreated by Cubase on the next load.
I recommend you simply cut & paste your preferences into another folder. That way if it doesn’t work for you, you can move them back and not lose all your prefs. Either that or make a backup of the important stuff. Keyboard shortcuts and plugin manager configurations, in particular, took me a while to set up so I kept those.
I’ve reinstalled the Visual C++ and it didn’t help. Is there a way to turn off certain vst’s to try the process of elimination? I don’t know how else to track this down.
Hi
The easiest way is to move the DLL files (VST plug-ins) to another (non-scanned) folder.
moved all vst2 and vst3 plug ins to different unscanned folders. Still crashes every time I close. Also cant get all the plug ins to load even when I add the path (it says it is only vst2x plug ins?) to new folder in plug in manager. Also wiped out all Steinberg folders in appdata\roaming. Just crashes and now I dont have all my plug ins. Isn’t there phone support? Waiting days for solutions that don’t work is not good support.
Hi,
I just see, you wrote you reinstal C++, did you download from the link I sent?
Try to trash Cubase Preferences + completely uninstall and reinstal your Cubaee. This should install the proper C++ redistributible package, and fix it.
I uninstalled Cubase and all Steinberg and 3rd party vsts. I then deleted just about everything in the appdata sub-folders. I then downloaded and installed 8.5 and the 8.5.2 update. rebooted. launched an empty project and immediately closed it. CRASHED yet again. Here’s the massage:
Problem signature:
Problem Event Name: BEX64
Application Name: Cubase8.5.exe
Application Version: 8.5.20.169
Application Timestamp: 57235141
Fault Module Name: MSVCP120.dll_unloaded
Fault Module Version: 12.0.21005.1
Fault Module Timestamp: 524f8413
Exception Offset: 000000000003d023
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
event viewer shows this.
Log Name: Application
Source: Application Error
Date: 11/4/2016 1:49:44 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PWoehl-Studio
Description:
Faulting application name: Cubase8.5.exe, version: 8.5.20.169, time stamp: 0x57235141
Faulting module name: ntdll.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000005
Fault offset: 0x000000000003dd8e
Faulting process id: 0xde4
Faulting application start time: 0x01d236e52edbcc84
Faulting application path: C:\Program Files\Steinberg\Cubase 8.5\Cubase8.5.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 98a253ef-a2d8-11e6-82f3-1c872c74536a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
1000
2
100
0x80000000000000
21799
Application
PWoehl-Studio
Cubase8.5.exe
8.5.20.169
57235141
ntdll.dll
6.3.9600.18438
57ae642e
c0000005
000000000003dd8e
de4
01d236e52edbcc84
C:\Program Files\Steinberg\Cubase 8.5\Cubase8.5.exe
C:\Windows\SYSTEM32\ntdll.dll
98a253ef-a2d8-11e6-82f3-1c872c74536a
Hi,
The MSVCP120.dll is still the issue. Unfortunately, I’m not Windows expert. :-/ So my recommendation in this case would be to make a clean installation of Windows.
ok. should I just buy windows 10 and hope a clean install of that fixes this?
You can make a clean installation of your current Windows system.