Cubase crashes on editing VST3 sound via MediaBay

Cubase
#1

I edited a Halion Sonic 3 organ preset (Blues Split 2) and saved it as a VST3 file. If I then open MediaBay and double click the new preset it loads fine, and I can play the sound. However, as soon as I click E in the VST panel to open the Halion Sonic editor, Cubase crashes. I’ve tried it multiple times, and even rebooted my PC. It happens every time.

If I create a new instrument track with an instance of Halion Sonic 3, then load my new VST3 patch, everything works fine. I can open the editor without issue. The crash ONLY occurs when I load the sound by double clicking from within MediaBay.

Any ideas?

#2

Hi,

Could you share the crash dump file, please?

#3

Here’s the headline info:

Dump File: Cubase 9.5.21.3 64bit 2018.5.29 21.03.dmp : C:\Users\antho\Documents\Steinberg\CrashDumps\Cubase 9.5.21.3 64bit 2018.5.29 21.03.dmp
Last Write Time: 29/05/2018 21:03:51
Process Name: Cubase9.5.exe : C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
Process Architecture: x64
Exception Code: 0xC0000094
Exception Information: The thread tried to divide an integer value by an integer divisor of zero.
Heap Information: Not Present

System Information

OS Version: 10.0.17134

I discovered that if I load the file in Halion 6, then Save it using that VST, it opens fine from MediaBay. I also discovered that any Halion Sonic 3 VST that uses the Model C component causes the same crash. Any VST3 files I save with Halion Sonic NOT using Model C are fine.

#4

Hi,

To be able to resolve it, I would need the whole crash dump file, please.

#5

Not surprising considering that plugins are loaded in the background, even when you are only examining meta-information.

The MediaBay in its’ current form needs massive overhauling in my view, the simple fact you cannot drag-and-drop presets to the rack and have plugin’s instanced speaks volumes in relation to suitability for professional usage; which is not to mention that audio output configurations for VST plugin’s cannot be saved anywhere at any rate.

#6

Dump Summary

Dump File: Cubase 9.5.21.3 64bit 2018.5.29 21.03.dmp : C:\Users\antho\Documents\Steinberg\CrashDumps\Cubase 9.5.21.3 64bit 2018.5.29 21.03.dmp
Last Write Time: 29/05/2018 21:03:51
Process Name: Cubase9.5.exe : C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
Process Architecture: x64
Exception Code: 0xC0000094
Exception Information: The thread tried to divide an integer value by an integer divisor of zero.
Heap Information: Not Present

System Information

OS Version: 10.0.17134
CLR Version(s):

Modules

Module Name Module Path Module Version

Cubase9.5.exe C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe 9.5.21.3
ntdll.dll C:\Windows\System32\ntdll.dll 6.2.17134.1
kernel32.dll C:\Windows\System32\kernel32.dll 6.2.17134.1
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.2.17134.1
msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.17134.1
combase.dll C:\Windows\System32\combase.dll 6.2.17134.1
ucrtbase.dll C:\Windows\System32\ucrtbase.dll 6.2.17134.1
rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.2.17134.48
msvcp_win.dll C:\Windows\System32\msvcp_win.dll 6.2.17134.1
user32.dll C:\Windows\System32\user32.dll 6.2.17134.1
win32u.dll C:\Windows\System32\win32u.dll 6.2.17134.1
kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 6.2.17134.1
ole32.dll C:\Windows\System32\ole32.dll 6.2.17134.1
winmm.dll C:\Windows\System32\winmm.dll 6.2.17134.1
uxtheme.dll C:\Windows\System32\uxtheme.dll 6.2.17134.1
WINMMBASE.dll C:\Windows\System32\WINMMBASE.dll 6.2.17134.1
graphics2d.dll C:\Program Files\Steinberg\Cubase 9.5\graphics2d.dll 1.1.1.3
DWrite.dll C:\Windows\System32\DWrite.dll 6.2.17134.1
d2d1.dll C:\Windows\System32\d2d1.dll 6.2.17134.1
dxgi.dll C:\Windows\System32\dxgi.dll 6.2.17134.1
inputhost.dll C:\Windows\System32\inputhost.dll 0.0.0.0
CoreMessaging.dll C:\Windows\System32\CoreMessaging.dll 6.2.17134.48
SYNSOACC.dll C:\Windows\System32\SYNSOACC.dll 1.21.0.3
nvwgf2umx.dll C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvwgf2umx.dll 23.21.13.8813
Baios.dll C:\Program Files\Steinberg\Cubase 9.5\Components\Baios.dll 2.5.0.29
mediaservice.dll C:\Program Files\Steinberg\Cubase 9.5\Components\mediaservice.dll 1.6.0.87
wdmaud.drv C:\Windows\System32\wdmaud.drv 6.2.17134.1
videoengine.dll C:\Program Files\Steinberg\Cubase 9.5\Components\videoengine.dll 2.2.1.46
exceptiondumper.dll C:\Program Files\Steinberg\Cubase 9.5\Components\exceptiondumper.dll 1.1.0.2
msvcr90.dll C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9415_none_08e0c10ba840a28a\msvcr90.dll 9.0.30729.9415
dbghelp.dll C:\Windows\System32\dbghelp.dll 6.2.17134.1
dbgcore.dll C:\Windows\System32\dbgcore.dll 6.2.17134.1
focusriteusbasio64.dll c:\program files\focusriteusb\focusriteusbasio64.dll 4.36.5.612
nvoglv64.dll C:\Windows\System32\nvoglv64.dll 23.21.13.8813
Cubase Plug-in Set.vst3 C:\Program Files\Steinberg\Cubase 9.5\VST3\Cubase Plug-in Set.vst3 7.0.40.44
ieframe.dll C:\Windows\System32\ieframe.dll 11.0.17134.48
iertutil.dll C:\Windows\System32\iertutil.dll 11.0.17134.48
mshtml.dll C:\Windows\System32\mshtml.dll 11.0.17134.48
QtCore4.dll C:\Program Files\eLicenser\Tools\QtCore4.dll 4.8.2.0
msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325
wininet.dll C:\Windows\System32\wininet.dll 11.0.17134.48
mswsock.dll C:\Windows\System32\mswsock.dll 6.2.17134.1
jscript9.dll C:\Windows\System32\jscript9.dll 11.0.17134.48
ccipc.dll C:\Program Files\Norton Security\Engine\22.14.0.54\ccipc.dll 16.1.0.18
DropboxExt64.22.0.dll C:\Program Files (x86)\Dropbox\Client\DropboxExt64.22.0.dll 1.0.22.0
HALion Sonic.vst3 C:\Program Files\Common Files\VST3\Steinberg\HALion Sonic\HALion Sonic.vst3 5.0.0.1018

#7

Hi,

I’m sorry, I really need the file.

#8

I don’t see any facilities for uploading files

#9

Hi,
Share it via a Dropbox, please.

#10

https://www.dropbox.com/s/5q0qjcnryt0hdh3/Cubase%209.5.21.3%2064bit%202018.5.29%2021.12.dmp?dl=0

#11

Hi,

I resolved the crash dump and passed it over to Steinberg.

#12

Hi,

Please update your HALion Sonic to the latest version.