Cubase crashes when opening Izotope Tonal Balance control

Cubase
1

Crashes every time, then when restarting it says it’s because of opengl32.dll file. Normally it won’t crash, maybe because it’s a heavy project, but it crashes every time…

2

Hi,

Attach the *.dmp/ips file, please.

3

I’ve just installed today and I’m not seeing that. I did a custom install and only installed vst3 version. I’m on Cubase 14 latest version

4

Hi,

Mac: macOS Console utility > Crash Reports (or ~user/Library/Logs/Diagnostic Reports).
Win: %userprofile%/Documents/Steinberg/Crash Dumps

5

Now it happened without Tonal Balance…

After inspecting this, can you please let me know what’s the issue?

Link to dump file: https://drive.google.com/file/d/1u1Set88aGjiH-xPt1LioQe0j-oSMl6nV/view?usp=drive_link

Thank you

6

Just upload your file here. Your link is private.

7

Oops sorry about that.

I cannot upload here, file is too big, and it doesn’t let me upload rar file

Now it should be public: https://drive.google.com/file/d/1u1Set88aGjiH-xPt1LioQe0j-oSMl6nV/view?usp=sharing

Thanks

9

Hi,

There is only one line in the stack:
memory_corruption!opengl32.dll+0x0

No Cubase, no plug-in.

You are using Cubase 13.0.41, in any case, I would recommend you to update to the latest 13.0.x version.

1 Like
10

Thank you, I’ll try that

11

I updated to the latest version and as expected, it still crashes (opengl32.dll)

12

It’s something graphics related…you might try updating gfx drivers (or backdating if you’re already up to date). If you have the option test with your cpu built in graphics instead of any additional card.

1 Like
13

You’re probably right, because it’s a random new issue, probably Windows update or something.

Btw, updating Cubase to latest version caused Cubase to forget everything in the media bay…