Cubase Crashing At Media Load Windows 11

I have been using Cubase 13 since the first week, and wasn’t running into any issues other than the graphical glitches that were around a month or so ago. A couple weeks ago, I started having an issue where Cubase would crash while loading media.

This was shortly before the latest update (13.0.21?), and persists after. I’ve found that closing Cubase with the task manager and re-running it consistently gets me past the crash, but it’s a bit of an annoyance.

The only new plugin/software that I can think I got around the same time is SoundID Reference, but I honestly can’t remember if I got it before or after the crashes started.

Anyone have any ideas what’s going on, or a possible fix?

1 Like

Hi and welcome to the forum,

Please attach some *.dmp files located in the Documents/Steinberg/Crash Dumps/

1 Like

It doesn’t seem to leave a *.dmp file. Apparently it freezes rather than crashes?

Hi,

Generate a DMP file and share it via Dropbox or a similar service, please.

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 13:
    procdump64 -e -h -t Cubase13

Nuendo 13:
procdump64 -e -h -t Nuendo13

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.

Here’s a link to the dmp file on google drive