I’m on the newest version of Cubase (13.0.41 x64) on a brand new custom built music PC from Vision DAW. I’m finding Cubase to crash constantly in various projects for reasons that are not consistent (i.e., there is no behavior that consistently leads to a crash, it is happening under many different circumstances and different projects which are built from scratch).
I’m curious if a piece of hardware, like a USB hub or some such, is contributing? I will do some investigation on that front. But I thought it might be helpful to post this here and see if anyone has thoughts or ideas.
I have submitted a support ticket to Steinberg as well.
Cubase Version 13.0.41
PC
Windows 10 Pro
version 22H2
OS Build 19045.4780
Windows Feature Experience Pack 1000.19060.1000.0
RME Babyface Pro with most recent drivers and firmware
So far, I see most of the crashes in one Cubase area, but it’s not the only area in Cubase. There were also crashes in FabFilter_Saturn, EchoBoy, Kontakt 7. Are the plug-ins up to date, please?
Are you willing to share the System Info file, please? You can send it to me via Private Message, if you don’t want to share it publically.
A hardware error would explain why the crashes are so random.
Your description says it’s a custom-built PC. Are you overclocking the CPU? This might result in errors. Maybe you unfortunately picked one with manufacturing problems? Some of the Intel CPUs had issues with random crashes, for example, Intel Core i7-14700K, 3418 Mhz, 20 Core(s), 20 Logical Processor(s).
Thanks for your response! I have not been overclocking the CPU. The system was built by a custom PC builder that supplies many of the major composers in LA including remote control, etc., and tests configurations before building + tweaks them for Cubase optimization.
Are you saying this processor has a history of crashing in Cubase?
An update - I ran memtest and it found zillions of errors. So there must be a hardware issue with the RAM, motherboard, or CPU. Further investigating now.
I have RMA’d the RAM after the sticks were throwing errors with memtest and now working with new RAM. Will update here if further issues but fingers crossed this is it!
An update, in case anyone is running into these issues. After replacing the RAM things seemed better, but the problems returned, and were not limited to Cubase - also in Premiere Pro and even Chrome. The system builder believes it is a faulty CPU and we are replacing it. I will update if this finally resolves, but @Martin.Jirsak pointing out the Intel CPU issues may have been on the nose.
Thank you @TwanV - I did update the bios. Unfortunately, the issue with this gen Intel processor is, if you’ve been having these crashes for some time, even after the bios update, the CPU is permanently damaged. I have had the CPU RMA’d and today is actually my first day working with a new CPU. So far I haven’t had any crashes. Hoping this continues, and maybe this post will be helpful to someone in the future with the 14th gen Intel processors. FWIW, the system builder said out of hundreds of systems he built with these processors, this is only the second one that’s had this issue.
You’ll have problems again in a few months if you don’t lower the vcore voltage, 13900 and 14900 are running on higher that accepted voltage by default, if you don’t lower it to anything below 1.35 you are doomed again, it is slowly degrading itself. Download - Core Temp 1.18.1 and see the VID value, which is different from Vcore but close enough for a fast idea. If you have anything above 1.4 it’s not good I’ve seen 1.5 too on some computers. MUST be lowered!!!