***I have had an open ticket with Steinberg support for 16 days with no acknowledgement of my request. ***
After reading some of the posts on this forum I have managed to decode the dmp file that was generated, unfortunately this does not mean anything to me - can anyone help please?
Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Music\Documents\Steinberg\CrashDumps\Cubase Artist 10.0.60.396 64bit 2020.12.30 16.07.39.612.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
Symbol search path is: *** Invalid ***
- Symbol loading may be unreliable without a symbol search path. *
- Use .symfix to have the debugger choose a symbol path. *
- After setting your symbol path, use .reload to refresh symbol locations. *
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
Debug session time: Wed Dec 30 16:07:42.000 2020 (UTC + 0:00)
System Uptime: not available
Process Uptime: 0 days 0:02:48.000
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(e68.1170): Access violation - code c0000005 (first/second chance not available)
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
00000000`76fca47a c3 ret