Cubase dmp file

Cubase
1

***I have had an open ticket with Steinberg support for 16 days with no acknowledgement of my request. ***
After reading some of the posts on this forum I have managed to decode the dmp file that was generated, unfortunately this does not mean anything to me - can anyone help please?

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Music\Documents\Steinberg\CrashDumps\Cubase Artist 10.0.60.396 64bit 2020.12.30 16.07.39.612.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: *** Invalid ***

  • Symbol loading may be unreliable without a symbol search path. *
  • Use .symfix to have the debugger choose a symbol path. *
  • After setting your symbol path, use .reload to refresh symbol locations. *

Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Wed Dec 30 16:07:42.000 2020 (UTC + 0:00)
System Uptime: not available
Process Uptime: 0 days 0:02:48.000
…
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(e68.1170): Access violation - code c0000005 (first/second chance not available)
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
ntdll!NtGetContextThread+0xa:
00000000`76fca47a c3 ret

2

Hi,

Make sure, you have all Windows updates installed, please.

Could you ZIP and attach the source *.dmp file, please?

3

Thank you for your help Martin.
Neil

Cubase Artist 10.0.60.396 64bit 2020.12.30 16.07.39.612.zip (114.1 KB)

4

Hi,

The crash is in Cubase. But unfortunately it’s very generic, so I can’t come with any workaround. Moreover Cubase 10.0.x is not in development anymore, so even if there would be a bug in Cubase, it’s not going to be fixed.

I would try to reinstall Cubase from the Full Installer as administrator. Maybe you can try to start Cubase in Cubase Safe Start Mode [Disable preferences], or trash Cubase preferences folders.

Cubase Preferences folders are:
Mac: ~/Library/Preferences/Cubase X
Win: %appData% Steinberg/Cubase X_64

5

Thank you Martin, I have already uninstalled: rebooted and reinstalled Cubase but I did not delete the preferences. I shall try deleting the preferences and wait for Cubase support to get back to me (that may take months!)

6

Hi,

You can backup the preferences folder to be able to reuse it, if you want/need to.