This morning, I uninstalled and updated e-licenser as requested and it then wiped my dongle, containing both my Cubase 10.06 Pro and Halion 6 keys.
Of course it’s impossible to email a human at either e-licenser or Steinberg support.
I’ve tried all recovery elicenser options. (to no avail)
Apart from the cost of Cubase 10 pro plus Halion 6, I’ve lost thousands of hours of work.
I try to enter the codes in my steinberg account and am met with ‘this serial number or account key is registered to someone else’ YES, ME!!! and I cannot proceed.
I have all purchase receipts.
If this cannot be resolved by the inept Steinberg folks (who are never there) Then I hate to do it, but I’ll suffer the over 1,000 UK pounds loss and change to Studio One, and start trying to remember and programme at least some of the music I’ve written.
This is a bloody nightmare! and especially at Xmas!. Now I have no DAW. What a pathetic and expensive system, and no support whatever!