Cubase Download Access Code already in use

A couple of days ago, I purchased Cubase Pro 11 update from the official Steinberg website. But when i try to use Download Access Code it says “This Download Access Code has already been used by another user.”

I tried from both MySteinberg and Steinberg Download center. Same

Can anyone help me?

Hi and welcome to the forum,

The only one who can help us official Steinberg support in this case. Rise the support ticket, please.


That was my first thought too, unfortunately, I can’t find where to submit support ticket. I’m from Turkey, so I can’t use mysteinberg for submitting tickets.

It sends me to my local distributor which doesn’t have any place to submit a ticket or email information. I purchased this from the official global steinberg website, so it doesn’t make sense anyway.


Your contact is here: