I had a recording session last Friday at my wife’s school. Took the dongle and lappy. Everything great. had to go back today to finish up and I’ve lost my dongle.
I rushed home to get a spare, went back and tried to transfer the license. In the panic of trying to get all this to work, my Cubase 9 has vanished from my Cubase account. I don’t know if you can remove software, but it’s gone and now I’m really panicking…
I can still download Cubase 9 but no software shows in My Stienberg. When I try to activate I get this message
Your eLicenser with the number 1401410 7101E0 was successfully registered.
Currently, there is no valid Steinberg product license found on this eLicenser.
UPDATE*** received new activation code, Opened up Licence center and added code. Now I get the message “activation code already used”
see screen shot
What to do?