Thanks for the reply Martin. I’ve looked into that and unfortunately it doesn’t work.
I went to:
My Steinburg - My products - Register e-licence/software
It won’t accept the 9 digit serial number that came with the software (that is the only code provided). If I click on the ‘where do I find this information’ it says there might be a download code in the Yamaha manual, but there isn’t (presumably because it came on a CD-ROM with the serial number provided in with the disc so no download is required). So I’m at a loss how I’m supposed to get the e-licenser to recognise that I have a valid copy of LE to update. I’ve tried reinstalling LE from the disc again. It appears like it’s working but won’t boot up following installation. I still think the issue is that the software pre-dates the e-licenser (it’s V1 dated 2006!) so there may have been different security protocols back then. I’ve tried escalating within Steinburg - I just want a code that works otherwise I’ll have to go down the refund route and look at alternative software. It’s frustrating, but it’s not helped by the lack of response by customer service. They could provide me with a code as if I’d bought it full version, rather than the upgrade (I’ve provided them proof) because I don’t think e-licenser is ever going to recognise old software that I can’t get to run on my machine. I paid for the software 2 weeks ago and I still can’t use it. It’s very frustrating.