Cubase Elements 10.0.60 crashes when opening a project with Vienna Synchron Player

Cubase
1

Hi!

I’ve run into problem that every time I open a project in Cubase that has Vienna Symphonic Library’s Synchron Player VST in it, Cubase crashes. Every single time. Cubase opens up, I can see my project for like three seconds, and then Cubase closes. It doesn’t matter if it’s an old project or a new one that I’ve just created.

If I create a new project, add a Synchron Player VST in it, I can select any instrument I want, and use it just fine. But, when I save the project and try to open it again, Cubase crashes. Every single time. I have already uninstalled and reinstalled Cubase and Synchron Player once, without any effect.

I first posted about this problem in Vienna’s forum, but they investigated the crashdumps and said that the problem is in “Cubase’ part of the code”:

Six days ago I also sent a message about this in Steinberg’s support, but I have not yet had a response. (ticket ID# 312760).

I’m using Windows 10, Cubase 10.0.60 and the newest, v1939 of Synchron Player.

My setup is:
i9-9900k
32 GB ram
Asus Prime Z390-P
GeForce RTX 2070 Super X
Kingston KC2000 1TB NVMe

At this point I appreciate any advice I can get. I’ve been suffering with this problem for two months now, and I would very much like to get back to my normal working routine and just create music. Thank you. :slight_smile:

2

Hi and welcome,

Could you attach a *.dmp file, please?

Win: Documents/Steinberg/Crash Dumps

3

Here’s a dump file as an attachment.
Cubase Elements 10.0.60.396 64bit 2020.5.28 18.37.11.713.dmp (931 KB)

4

I’m running windows 10. Brand new computer. Cubase Elements 10.0.06 crashes after a few minutes.

5

Any update on this?

6

Hi,

Unfortunately there is nothing mentioned in the STACK_TEXT, I’m sorry:

STACK_TEXT:  
00000000`2e0bf1e8 00000000`1f39f0b7 : 00000000`00000000 00007ffc`c9272b39 00000000`3553a1c0 00000000`00000008 : 0x00007ffc`f2b59fd0
00000000`2e0bf1f0 00000000`00000000 : 00007ffc`c9272b39 00000000`3553a1c0 00000000`00000008 00000000`00000000 : 0x1f39f0b7
7

It seems that I managed to fix my problem. I’m going to describe what I did in case anyone is struggling with the same problem.

In Windows’ “Reliability Monitor” there were several Cubase-related entries, and in “technical details” there were this line saying “Fault Module Name: MSVCR120.dll_unloaded”. I googled that that .dll has something to do with Visual C++ Runtime environment. I tried updating it, and I installed many different versions of it, but it had no effect, Cubase still crashed in few seconds after opening it. Then I removed all Visual C++ Runtime thingies I could find with “Add or remove programs”, and, lo and behold, Cubase didn’t crash anymore. Just to be clear: I did not reinstall any Visual C++ Runtime environments at all. I don’t understand how and why Cubase works now, but I’m glad it does. :slight_smile:

Here are “Problem Details” in full, if you are interested.

Description
Faulting Application Path:	C:\Program Files\Steinberg\Cubase LE AI Elements 10\Cubase LE AI Elements 10.exe

Problem signature
Problem Event Name:	BEX64
Application Name:	Cubase LE AI Elements 10.exe
Application Version:	10.0.60.396
Application Timestamp:	5e55958c
Fault Module Name:	MSVCR120.dll_unloaded
Fault Module Version:	12.0.40649.5
Fault Module Timestamp:	56bc00d3
Exception Offset:	000000000003c3b0
Exception Code:	c0000005
Exception Data:	0000000000000008
OS Version:	10.0.18362.2.0.0.256.48
Locale ID:	8192
Additional Information 1:	b4ee
Additional Information 2:	b4ee5de6a2322745523997a782b35692
Additional Information 3:	277e
Additional Information 4:	277e19c30fbd5f6bb531ec9e027c37c3

Extra information about the problem
Bucket ID:	638c5cd98d3c677c0a406da5e5627acb (1891632402781076171)