Cubase Elements 10.5 crashes after fresh installation

I gave my nephew Cubase Elements 10.5 for Christmas. Right after installation the Software randomly crashes after creating a project. We haven’t installed any plugins or VSTs, it’s just a clean installation with registration using the registration key (soft-e-licenser used).

He uses a Acer Nitro 5 laptop.

We did Windows update and updated all firmwares and drivers but are still facing the random crashes.

Any ideas what might cause this?

Hi and welcome,

Make sure your eLCC application is up to date, please.

Attach dmp file located in Documents/Steinberg/Crash Dumps folder to be able to investigate, please.