Cubase Elements 11 Crashes on initialisation

Hey guys bought Elements 11 and it crashes on initialisation! any fixes? on Windows 10, Ta very much David

Hi and welcome on the forum,

Could you attach a DMP file, please?
Win: Documents/Steinberg/Crash Dumps

I get this some too on Pro. Mine happens when it starts to scan VST 2 files.

Cubase 11.0.20.371 64bit 2021.5.1 3.20.33.388.dmp (1.1 MB)
Cubase 11.0.20.371 64bit 2021.5.1 3.20.33.389.dmp (1.4 MB)
Cubase 10.5.20.179 64bit 2020.10.12 2.23.40.580.dmp (1.2 MB)

Hi Martin,
Thankyou for your reply, I am getting a message saying MSI missing code error 1612, I can’t find crash dumps on win docs Steinberg regards David

Duplicate post.

Cubase Elements 11.0.40.446 64bit 2022.1.18 21.49.38.308.dmp (372.0 KB)

Hello Martin, can you help me with this issue??
Thank you in advance

Hi and welcome to the forum,

The crash is in the:

igxelpicd64+0x902d70
igxelpicd64+0x29b2d2
0x38f11d80

I don’t know, what this is. Are you sure, you didn’t set Cubase to search for plug-ins on the whole C drive?

Could you try in the Cubase Safe Start Mode [Disable preferences], please?

Thank you so much Martin

The software don’t even open and I tried all the preferences options as well, including Safe Start Mode.

When I try to open, the Cubase crashes at Initialize Video Player, I already installed all versions of Cubase Elements 11 :frowning:

@sirhan10 I think that might from your Intel graphics driver. Perhaps try updating that?

Yes, the driver and Windows 11 have been updated, I can’t open Cubase before and after that :frowning: