I upgraded from Cubase Elements 8 to Cubase Elements 11 a month back (February fist week) and I was able to run both the earlier version and version 11. Yesterday, I had to re-install fresh copy of OS (Windows 10) in a new hard drive. But now I am unable to reactivate. My license on My Steinberg page reads “Cubase 11 (grace period eligible)” and this is related to the soft elicenser on the other drive I had to format. When I use it on the new soft elicenser it gives me the message "
Currently, there is no license available which can be upgraded by your upgrade license. ,"
I have registered the newly installed soft elicenser on MY Steinberg page but when I hit Reactivate, it tells me “There is no soft-eLicenser to reactivate” and then if I enter my soft eLicenser number, it shows successfully registered but the cycle continues.
When I try to open a ticket, it just takes me to the Steinberg Distributors page and the phone number listed for my country is not in operation. I did purchase both the original cubase Elements (version 8 in 2015) and the upgrade this February from Steinberg Online Shop. Not sure why Steinberg has made support access so difficult (?) Shouldn’t there be a support email address listed for International Customers who purchase online
Hello Steve, thanks for your reply. I installed Steinberg Activation Manager and when it runs, it shows “No Licenses Found.”
My thought is I need to first reactivate CE8 and then reactivate the CE11 upgrade (am I correct or does this work differently ?) but I am unable to generate a reactivation code for CE8 any more. (?)
Sorry, it’s not clear if you tried to reactivate the license in your account.
Can you post an image of your elicenser window? (block out the serial number)
I had to format my drive and installed Windows on new drive and had to setup everything fresh. And then I tried to reactivate but I am not getting a reactivation code when I click on Reactivate.
I mean from what I have experienced with other vendors, I see all the products I purchased, including older versions too…so wondering if I should be seeing CE8 too under my products even after the upgrade.
Okay. So, the simple solution for this was probably for support to look into my account and help generate a new code (?) Here’s a couple of screenshots if they help in any way…
Yes, but this registration/activation was on the old elicenser existing prior to my windows reinstallation.
Well, I am trying to remember… After purchasing the CE11 upgrade, .I think I entered the Download Access Code either on My Steinberg or Download Assistant and then entered Activation code on my old Elicenser. And then, maybe last week I noticed about cubase 12 being released and followed the Activation Manager steps. I was actually not using CE11 even after the license upgrade since I had to finish a project and I was more comfortable with CE8 interface.
Well, I guess I don’t understand some of the terms here. Basically, this is the sequence of events.
– 2015 - I purchased CE8
–Feb first week 2022 - I purhased CE11 upgrade from CE8 and upgraded my licence
–Sometime last week - I tried to upgrade licence to CE12, it ended up showing CE11 (upgrade eligible), but I was short of time to look further and left it at that to look into it later.
–Yesterday - I had to format drive and reinstall windows and then reinstalled soft elicenser and tried to reactivate, but not getting a reactivation code.
I get an activation code when I enter download access code into Download Assistant but when I try to input it into eLicenser, it gives me the error that there is no upgradable license (attached screenshot earlier)
Hi, Ben,
I encountered a similar problem like Meloflous quite recently. I stil got no help from local suppot. just a link to Steinberg FAQ, which I already read and did 100 times, to no use.
Could you help me pls?
I reinstalled Win10 . I can’t reactivate Cubase 11 Elments. fulll . The same errors (Reactivation= there is no Soft eLicencer to reactivate) + The Activation Code has already been usesd.
I tried everything, It’s been almost 2 weeks and I’m kind of desperate.
What is strange is that on my Steinberg account the are no Products visible (or at the Software section in the Show eLicencer based products). I bought Cubase 11 from the official site in 2020, I have all proof of payment…
Hi, Ben,
Thanks for the prompt response.
Indeed, after many attempts and lost days, I eventually received another licence key.
I still can’t figure it out want went wrong, anyways. My suspicion is something either with corrupt database entry on Steinberg server or, more likely, the old license wasn’t deleted when I reinstalled Windows …
Anyways,all is good now.
Thank you for your interest , I really appreciate it!
