Cubase elements 13 "license not found"

Since yesterday I have no longer been able to log into Cubase, I have an Elements 13 license and an active Cubase 13 Pro trial with macmini M2 Pro. in both cases I can’t access at DAW,
I open software it tells me license not found, in my profile the licences are present.
sent email to support, waiting for news, I have some work to complete…

Hi and welcome to the forum,

Which Cubase do you start (Pro or Elements), please? Could you attach a screenshot from the Steinberg Activation Manager, please?

Hi,

This is Steinberg Download Assistant, not Steinberg Activation Manager.

Hi
sorry I have this screenshot, I’m not at home right now I’ll send it tonight, however it tells me that I don’t have the license and to contact help support.
I downloaded a zip file which I sent to help support

license exists on my profile

Hi,

Double-check your antivirus and firewall settings. Make sure, the communication with the Steinberg server is not blocked.

Btw, are you starting Cubase Elements 13?

Hi Martin
I solved it uninstall everything including data Steinberg folder on the libraries mac, application support and vst3 steinberg plugin , leaving only the projects folder, restarted Mac, reinstalled everything now works cubase elements and Pro trial…
I don’t know what happened, important thing is that everything works now
thanks for interesting
Greetings