Cubase Elements 9.5 crashes after "File"->"Import video"

Cubase
,
1

Cubase literally crashes every time I go to “File”->“Import video”

Any help please? :cry:

(also, I’m a noob on Cubase)

2

Hi and welcome,

Attach the crash/dmp file, please.

Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps