Cubase Elements 9.5 reactivation


I’m hoping somebody from Steinberg can help me here, I’ve opened a support ticket about this issue and when trying you live chat service I cannot connect as it is currently down as of writhing this.

After uninstalling and deregistering my copy of Elements 9.5 from the Soft-elicenser I have given my copy of this software to a friend. He now cannot activate this on his computer and I cannot find out how to remove the registration from MySteinberg account.

Any help with this would be much appreciated - alternatively could a Steinberg rep please delete the registration from my account?