Before a month or so, I downloaded the free trial version of Cubase Elements 11, just to work on something quick, since I’m a Logic Pro user. The trial expired and yesterday I bought an activation code, so I can keep on working on the project I have. Note that the trial version was activated using a different email address from the one I used to purchase the activation code.
Once I bought the activation code, I clicked on the relevant button to activate the code but then I immediately canceled the procedure before Steinberg activates my key. Then, I made a Steinberg ID using my primary account and once I tried to activate the code, I got the message that my activation key was already consumed even though I canceled the whole process in the previous step. Now, I’m obviously stuck and I need to start working on the project again as soon as possible.
Don’t know what I should do. The customer support seems not existence at all. I tried to make a call to UK’s Steinberg customer support but I had no luck.
Thanks in advance.