Cubase Elements Trial: No Komplete Kontrol

Hello,
I am following the instructions for setting up my Native Instruments Komplete Kontrol S49 keyboard with Cubase. These instructions are provided by NI and are found here:

https://support.native-instruments.com/hc/en-us/articles/209557849-Setting-Up-Steinberg-Cubase-Nuendo-for-KOMPLETE-KONTROL

Here is where I’m stuck:
“If Komplete Kontrol S-Series is not listed in the Devices list, click the + (plus) symbol in the upper left corner of the Device Setup window and select Komplete Kontrol S-Series from the drop-down menu. This will add a Komplete Kontrol S-Series entry in the Devices list.”

I cannot complete this step because Komplete Kontrol S-Series is not listed in the “+” portion of the Device Setup window.


Thanks for your help!

Hi and welcome,

If Komplete Kontrol S-Series is not in the list, make sure, the Komplete Kontrol S-Series is installed properly. Maybe try to restart your computer, after the installation.