When I’m working on a project in Cubase and try to close the application, it freezes about half the time. When this happens, the only way to exit is by using the Task Manager.
I’m using the latest updates for my RME Fireface 800 (both driver and firmware). This issue only occurs on Windows 11 — everything works fine on Windows 10. It also seems specific to Cubase, as I don’t experience this problem with other DAWs like Reaper.
My system configuration: Core i9 Ultra 285K, 64 GB RAM.
Has anyone encountered this issue or knows how to fix it?
Thank you Martin. I contacted them, and they suggested running a test with Reaper. Since the issue doesn’t occur with Reaper—and even when Cubase is frozen, I can still launch Reaper and work without any problems—It seems that the issue is related to the moment when Cubase clears memory just before shutting down.
It seems Cubase is trying to access the wrong version of these runtime libraries, so you could try, as a first step, to reinstall Cubase 12 again to get the included release.
OK, so in the dump you posted the last active process before the failure was SoundID Voice AI. It made a call to VC Runtime which then crashed. You might want to follow up with SonarWorks.
Given that you’re running Cubase 12 there may be some incompatibilities.
That particular bit of information is misleading (it actually says 10.0.26100.1). Running the ‘vertarget’ command in WinDbg shows that the OP is running on Win 10 26200 which is actually Windows 11 25H2.
I’ve been caught by that myself, and I should know better
For VC Runtime issues, it’s sometimes helpful to install the latest proper version. There have been apps and plugins which force install the VC runtime incorrectly, overwriting newer versions. They’re supposed to only use our installer.
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