Cubase has been repeatedly crashing for the past few days


I have been struggling with Cubase for the past few days.
As a matter of fact, Cubase crashes (see dump file attached). The crashes happen when:

  • listening;
  • change plugins settings;
  • exporting audio;
  • change project settings.

I also experienced a coupld of BSODs while exporting audio.
Another thing I experience is that sometimes the sound disappears abruptly. It may be related to the ASIO driver or my audio interface however. Still,I need to change the ASIO driver and set it back to normal before I can hear sound again (when Cubase doesn’t crash).

I believe (but I am not sure) the problem is hardware related (the CPU seems to be the cause somehow, but again, I am not sure).

As for now, I have:

  • kept Windows and the drivers up to date;
  • ran a antivirus scan (and no viruses were found);
  • reset the BIOS settings.

Here is my computer configuration if it helps:

  • OS: Windows 10 Home 64-bit
  • CPU: Intel Core i7 7700K @ 4.20GHz
  • RAM: 16,0Go
  • Graphics: Intel HD Graphics 630 and 4095MB NVIDIA GeForce GTX 1080
  • Audio: Focusrite USB Audio (Scarlett 2i4 2nd Gen)

If you could help me, I would be very grateful.
Thanks in advance!
Cubase 64bit 2020.3.29 (1.12 MB)

Since it’s a blue screen, you might be right about it being a hardware fault. According to WinDbg the Kontakt plugin is crashing, so maybe remove it and test for a while, if there’s another crash post the .dmp.

Martin might have more ideas…

Hello -steve-,

Thank you for the quick reply.
I didn’t know Kontakt was crashing. Knowing that, I did a fresh install of the plugin, just in case.

I will keep you informed!