Cubase has started freeze dumping - not sure why - DUMP attached

Hi everyone,

Recently in the last month or so, Cubase has started not being able to exit properly after closing bigger sessions (with VE Pro, many plugins, a lot of RAM usage, like almost maxed out)

Wondering if the cause is insufficient RAM?

Here is a paste of the latest DUMP - it is identical to the one before it as well. Thanks!


Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Redacted\Documents\Steinberg\CrashDumps\Cubase 12.0.10.247 64bit 2022.5.13 0.51.27.327-freezedump.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19044 MP (24 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Fri May 13 00:51:28.000 2022 (UTC - 7:00)
System Uptime: 0 days 15:09:32.545
Process Uptime: 0 days 0:15:32.000
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

...............................................................
................
For analysis of this file, run !analyze -v
ntdll!NtWaitForSingleObject+0x14:
00007ff8`9d46cdc4 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for DeckLinkAPI64.dll
*** WARNING: Unable to verify checksum for SPL HawkEye.vst3
*** WARNING: Unable to verify checksum for ADPTR MetricAB.vst3
*** WARNING: Unable to verify checksum for WrapPersist64.dll
*** WARNING: Unable to verify checksum for HeartCore.core_64
*** WARNING: Unable to verify checksum for Omnisphere.dll
*** WARNING: Unable to verify checksum for DUNE 3.dll
*** WARNING: Unable to verify checksum for ShaperBox 2.dll
*** WARNING: Unable to verify checksum for Rev PLATE-140.vst3
*** WARNING: Unable to verify checksum for plateverbProcessor.dll

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 32765

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 68484

    Key  : Analysis.Init.CPU.mSec
    Value: 265

    Key  : Analysis.Init.Elapsed.mSec
    Value: 84508

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 1380

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 54572

    Key  : Timeline.Process.Start.DeltaSec
    Value: 932

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 12.0.10.247


FILE_IN_CAB:  Cubase 12.0.10.247 64bit 2022.5.13 0.51.27.327-freezedump.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00006ed8

PROCESS_NAME:  Cubase12.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`0014e2c8 00007ff8`9ae61ace     : 00000000`00000000 00000000`00000400 00000000`00021b44 00000001`43e819b2 : ntdll!NtWaitForSingleObject+0x14
00000000`0014e2d0 00000001`439814b3     : 00000009`ec3d97f0 00000000`002cf000 0000000b`00000000 00000000`0002114c : KERNELBASE!WaitForSingleObjectEx+0x8e
00000000`0014e370 00000001`42c96865     : 00000000`1a02ed10 00000000`002cf000 00000000`002cec00 00000000`00000000 : Cubase12!posDCPDecryptData+0x1aa4d3
00000000`0014e3a0 00000001`42cad17c     : 80000000`00000000 0000000b`f21773c0 00000000`00000000 00000000`002cf000 : Cubase12+0x2c96865
00000000`0014e3d0 00000001`42c446b4     : 00000000`1a02ed10 00000000`002cf000 00000000`1a02ed10 00000000`00000050 : Cubase12+0x2cad17c
00000000`0014e460 00000001`42c1a87d     : 00000000`00000003 00000000`105c69d0 00000000`00000005 00000000`00000050 : Cubase12+0x2c446b4
00000000`0014e500 00000001`42c1a6df     : 00000000`00000400 00000000`0014e700 00000000`105c69d0 00000000`00000050 : Cubase12+0x2c1a87d
00000000`0014e550 00000001`42cae0ef     : 00000000`0000000a 00000000`000000e0 00000000`0014e700 00000000`105c69d0 : Cubase12+0x2c1a6df
00000000`0014e5a0 00000001`42c34754     : 0000000b`c8e20000 00000000`00000400 0000000b`c8e265c8 00000000`0014e7b0 : Cubase12+0x2cae0ef
00000000`0014e620 00000001`42c30e2f     : 0000000a`d43e4f70 0000000b`c8e26940 00000000`0014e8c0 00000001`42c33f40 : Cubase12+0x2c34754
00000000`0014e650 00000001`42c35c4b     : 0000000b`c8e265c0 0000000b`c8e26850 00000000`00000000 0000000a`d43e4f70 : Cubase12+0x2c30e2f
00000000`0014e680 00000001`41fa0668     : 00000000`0014e7c0 00000000`0014e8c0 00000000`0014e7c0 00000000`0014e740 : Cubase12+0x2c35c4b
00000000`0014e6b0 00000001`41f9d76a     : 0000000a`d43e4f70 00000000`0014ea48 00000000`0014ed70 00000000`0014ef18 : Cubase12+0x1fa0668
00000000`0014e9e0 00000001`41fc301b     : 00000000`00000001 0000000a`d43e4f88 00000000`0014ed70 00000001`41fa24d0 : Cubase12+0x1f9d76a
00000000`0014ed70 00000001`41fc2ec8     : 0000000a`d43e4f88 00000000`0014eeb0 00000000`00000000 00000000`00000000 : Cubase12+0x1fc301b
00000000`0014ee90 00000001`41fba0e8     : 00000000`00000000 0000000b`df512f00 00000000`00000000 00000000`0014eeb0 : Cubase12+0x1fc2ec8
00000000`0014f060 00000001`41fb2366     : 00000005`00000000 00000000`00000000 00000005`930cb608 00000000`00000000 : Cubase12+0x1fba0e8
00000000`0014f120 00000001`439f96b6     : 00000001`451dd088 0000000b`f26dce00 00000000`00000000 00000004`148fe480 : Cubase12+0x1fb2366
00000000`0014f300 00000001`43a1c78d     : 00000004`fe927220 00000001`45e9c778 00000001`45eab740 00000001`43899fae : Cubase12!posDCPDecryptData+0x2226d6
00000000`0014f330 00000001`4401ce93     : 00000004`fe927220 0000000b`f26dce00 0000000b`df512c10 00000000`00000000 : Cubase12!posDCPDecryptData+0x2457ad
00000000`0014f380 00000001`438fadca     : 0000000b`df512c10 00000001`45eab740 00000000`10868cf0 00000000`00000000 : Cubase12!posDCPDecryptData+0x845eb3
00000000`0014f3d0 00000001`43a65ced     : 00000000`0014f440 00000000`004fed8b 00000000`004fed8b 00000000`004fed60 : Cubase12!posDCPDecryptData+0x123dea
00000000`0014f400 00000001`43a99958     : 00000000`0014f400 00000000`00506100 00000000`000a72ed 00000001`43a66920 : Cubase12!posDCPDecryptData+0x28ed0d
00000000`0014f4a0 00000001`43ce3da0     : 00000000`00190674 00000000`00000000 00000000`00000113 00000000`00503bc0 : Cubase12!posDCPDecryptData+0x2c2978
00000000`0014f4d0 00000001`43d62972     : 00000000`00000001 00000000`00000000 00000000`00000113 00000000`00000000 : Cubase12!posDCPDecryptData+0x50cdc0
00000000`0014f500 00000001`4402f87c     : 00000000`0014fab0 00000000`00000000 00000000`0259f928 00000000`00000000 : Cubase12!posDCPDecryptData+0x58b992
00000000`0014fa20 00000001`43d5526e     : 00000000`0014fab0 00007fff`d61db3fe 00000001`83e2be10 00000000`00000000 : Cubase12!posDCPDecryptData+0x85889c
00000000`0014fa50 00000001`43d62d51     : 00000000`00000000 00000000`00000113 00000000`00000001 00007ff8`9942ccea : Cubase12!posDCPDecryptData+0x57e28e
00000000`0014fa80 00007ff8`9c52e858     : 00000000`00000001 00000000`0014fc78 00000000`00000001 00000000`00000000 : Cubase12!posDCPDecryptData+0x58bd71
00000000`0014fb00 00007ff8`9c52e299     : 00007ff8`9d46cbf0 00000001`43d62c80 00000000`00190674 00000000`00000113 : user32!UserCallWinProcCheckWow+0x2f8
00000000`0014fc90 00000001`43a981d3     : 00000001`43d62c80 00000000`00506140 00000000`005c6c70 00000000`005c6c70 : user32!DispatchMessageWorker+0x249
00000000`0014fd10 00000001`43ce3a7d     : 00000000`004fed60 00000000`0014fd40 0000000b`f1b3c9b0 00000000`00506110 : Cubase12!posDCPDecryptData+0x2c11f3
00000000`0014fd40 00000001`43ce3879     : 00000000`00000000 00000000`00190674 00000000`00000000 00000000`00000007 : Cubase12!posDCPDecryptData+0x50ca9d
00000000`0014fd70 00000001`43a644ca     : 00000000`00000001 00000000`005c6c70 00000000`005c6c70 00000000`00000000 : Cubase12!posDCPDecryptData+0x50c899
00000000`0014fda0 00000001`4308a169     : 00000000`005c6c70 00000000`00000000 00000000`00588e00 00000000`005c6ec8 : Cubase12!posDCPDecryptData+0x28d4ea
00000000`0014fde0 00000001`4308c846     : 00000000`005c6c70 00000000`0014feb0 00000001`40000000 00000000`00000000 : Cubase12+0x308a169
00000000`0014feb0 00000001`43ecd776     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12+0x308c846
00000000`0014fef0 00007ff8`9bbf7034     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12!posDCPDecryptData+0x6f6796
00000000`0014ff30 00007ff8`9d422651     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  cubase12+1aa4d3

MODULE_NAME: Cubase12

IMAGE_NAME:  Cubase12.exe

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_Cubase12.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  12.0.10.247

FAILURE_ID_HASH:  {1e1a5be6-3819-24cf-c9d3-cb09dcbd5395}

Followup:     MachineOwner
---------


Hi,

Update to the latest Cubase12.0.20, please.

If it’s still crashing, attach the source DMP file, please.

Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 12:
procdump64 -e -h -t Nuendo12

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.

“Not being able to exit properly” meaning it freezes and you have to force quit Cubase? VEP is the reason. Since 12.0.10 it takes a long time to unload VEP, just wait and see, hours maybe, Cubase will close eventually.

Thanks! I’ll wait for it to happen again and see. You are right in that it generally does resolve itself, but sometimes it just takes too long and i need to work on something else.

I’ll grab a proc dump either way when it freezes like that. It doesn’t always freeze like that, which is why i’m asking. it’s not consistent.

Hi Martin,

Finally managed to catch Cubase acting up
Here is a link to the Crash Dump as per your instructions:

https://www.dropbox.com/s/nilld8cm4qey8ue/Cubase12.exe_220516_175017.zip?dl=0