Cubase issue Crashing when Exporting

Hi,

This issue just happens randomly when I am trying to change the file’s formation of every export.
The latest is when I am switching file format from mp3 to wav.
I include the crash log file, please take a look.

Cubase Pro 13.0.30 on Mac OS Ventura, Apple Silicon.
Cubase 13-2024-04-15-172139.ips (301.1 KB)

Hi,

Do I understand you correctly, this crash happens in the Export Audio Mixdown window? You don’t hit the Export button yet, you just try to change the settings of the export, right?

Could you try in the Cubase Safe Start Mode [Disable preferences], please?

If it doesnæt work, could you try to rename/remove all your Cubase versions preferences folders to get the factory settings?

Cubase Preferences folders are:
Mac: ~/Library/Preferences/Cubase X
Win: %appData% \Steinberg\Cubase X_64

Where the X is the Cubase version (for example 13).

Hi,

Reported to Steinberg. Thank you.

1 Like

Hi Martin,

Yes, I just clicked to the box “File Type”, switch to another format then it crashed immediately.
It happened many times, and during working, I also tried to delete preferences a few times.
Then it still happens, not always but randomly.

Thank you.

Hi,

Thank you for the update. I have updated the bug description in the Steinberg’s system.

Hi,

The resolved dump does not match with the issueyou described. Could you please look out for another (matching) crash dump?

Oh, I don’t know why, it was the report I saw right that time.
I am sorry, those old reports was deleted (by Clean My Mac I guess).
I will be back with the new Crash Log right after the issue happens again.

Thank you.

Hi @Martin.Jirsak ,

It’s been a long time the issue didn’t happen.
Until yesterday, the export problem crashing Cubase happen again, twice. Although it was happening during a different action, I also think it maybe relate.
It still happens randomly, but I think the similar thing is, crashing happens when working with a long project. In my case is a few hours long of live recording session. I located some cycle markers, select those cycle markers and somehow it crashed.
The only action I did is save the project carefully a few times then try to export them again. It works.

I attach 2 latest crashing report below, hope it helps.

Thank you.
Cubase 13-2024-05-18-005032.ips (240.1 KB)
Cubase 13-2024-05-18-014135.ips (238.7 KB)

Hi,

Reported to Steinberg. Thank you.