Cubase le ai 10.5 to 12 upgrade woes HELP

Cubase
1

I purchased the upgrade to 12

Cubase Elements 12 Upgrade from Cubase AI / LE 4 -11 or Essential

however, after entering the access code in the download assistant, it prompted me to upgrade my license. However, the elicenser control is nowasking me about a usb elicenser, which I never had. How do i move past it?

I had heard cubase 12 was meant to not depend on usb licenser and 10.5 elements never required one, so I’m very confused. Thanks in advance!

2

What is the exact license you currently have (as displayed in the eLCC)?

If you have a 10.5 Elements license, I’m afraid you purchased the wrong product.

If I’m correct, this is the one you need …

Elements Update
Elements Update1208×834 73.7 KB

1 Like
3

Thank you - the one I have is this:
image
Is there a solution to this

4

Hi,

Get in contact with AskNet (which operates the Steinberg Online Ship) and ask for refunding. Buy the correct upgrade, please.

2 Likes
5

The good news is that the update you need is actually less expensive than the one you incorrectly purchased. Hopefully you can get a refund.

1 Like
6

Thank you folks, this got exchanged successfully and @scab_pickens is right! :slight_smile:

2 Likes
7

Awesome! I’m happy things worked out for you.