What code are you trying to redeem exactly. Have you been sent a new code?
since i dont see any license in the Activation manager i tried to redeem my old code through the website
I see the message No License Found
OK….well yeah, that won’t work.
I think there is some confusion here…..from the wording of your first post it sounded like you had been given an update code….but I guess you actually you just need Matthias to supply you a new code.
Is your C11 AI already registered in your MySteinberg account….if so they will apply the upgrade to it.
I see, yeah probably i confused a bit, Thanks for clarifying.
Yes version-11 is registered in my account.
I have Cubase LE 11 installed on an old computer that was unable to run newer versions. I now have a new computer and would like to purchase the Elements 15 upgrade for it. The Activation Manager only shows a WaveLab LE license while my account shows Cubase LE with the Soft e-Licenser. Am I still able to upgrade?
@Martin.Jirsak Hi, i’ve got the AI version of Cubase 10, can i get a access to a new version, because i lost my key. Thanks
@Ed_Doll Hi, are you able to assist, thanks!
Avihayc, there is a license for Cubase AI in Steinberg Licensing available for you now.
You can find it in the Steinberg Activation Manager.
Hi GlueKill, there is a license for Cubase LE in Steinberg Licensing available for you now that you can use for an upgrade to Cubase Elements 15.
Tony_Cassista, there is a license for Cubase AI in Steinberg Licensing available for you now.
Thank you for your help!
@Matthias_Quellmann @Ed_Doll I have Cubase LE AI Elements 11 and I’m just figuring out that I need your assistance with upgrading from 11 to 13 so I can then purchase and upgrade to Elements 15.
Hi, you do not have a Cubase LE or AI license but a Cubase Elements license that wasn’t registered. I found the USB-eLicenser and registered it for you. An update to Cubase Elements 15 from Cubase Elements 11 can be made now with the old license registered.
@Matthias_Quellmann @Ed_Doll
I also face same issue when transfering Cubase LE AI Elements 11 from my old notebook to new PC (Elicenser), Could you please help me transfer this software to new system ? (Steinberg Licensing).
P.S. There is no any vouchers on my account.
Thank you 
can i get an update to LE 15, i just got a new laptop and i am not being able to install cubase. thank you in advance
Hi, I have provided a new Cubase AI license for Steinberg Licensing now.
@Ed_Doll Thank you, I already got it.