Cubase not recognising my activation.

I cannot load any VST instruments because of cubase think I have got a license. I have got a license to Cubase 10 and i have registered it with the eLicenser Control Centre. I don’t see why this is happening. I bought an upgrade from the student license because i thought that may fix it. It hasn’t and i really need this to work. I dont want my £42 to go down the drain. :angry:
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