Cubase Pro 10.0.30 crash if launch/open from Explorer?

misnoma · June 30, 2019, 7:37pm

Since the 10.0.30 update, I have project which, if I open from File Explorer, Cubase launches fine, the project opens, and then poof the app disappears.

If I launch the app first, then use File>Open, the project is fine.

Is anyone else seeing this? Any solution? thanks.

Martin.Jirsak · June 30, 2019, 8:22pm

Hi,

Could you attach a crash dump file located in the Documents/Steinberg/Crash Dumps folder, please?

misnoma · June 30, 2019, 10:19pm

Crash dump file …
Cubase 10.0.30.236 64bit 2019.6.30 15.34.19.064.dmp (1.39 MB)

Martin.Jirsak · July 1, 2019, 9:29am

Hi,

Reported to Steinberg CAN-23708.

Ambientdave · July 1, 2019, 9:49am

Hi Martin

In case of any crashes where do i find the location of the crash dumps please? Can’t seem to find the location.
Cheers

Martin.Jirsak · July 1, 2019, 9:52am

Hi,

On Windows: Documents/Steinberg/Crash Dumps folder.

Martin.Jirsak · July 1, 2019, 11:49am

Hi,

It seems to be related to Waves. Make sure your Waves plug-ins are up to date.

If it’s still crashing, could you try to set Cubase to run in Windows 8 compatibility mode, please? Does it help?