# Cubase Pro 10 license disappeared from eLicenser **URL:** \ **Category:** Cubase\ **Tags:** steinberg-licensing\ **Created:** [July 10, 2022, 9:07am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993 "2022-07-10T09:07:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![LetitLoad](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LetitLoad](https://forums.steinberg.net/u/LetitLoad)\ **Post date:** [July 10, 2022, 9:07am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/1 "2022-07-10T09:07:11Z")
What can I say? An email to all purchasers would have been nice. I get a client coming round today and suddenly I realise that all Elicensers are now obsolete, and that there is no apparent way to fix this? I wouldn’t mind it all, but from what I can see, there isn’t a shred of help or information online regarding how to transition to the new system. So now I just have a ton of software that I can’t even use. Thanks for that… ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [July 10, 2022, 9:24am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/2 "2022-07-10T09:24:36Z")
Hi, Which Cubase version and edition do you use, please? And what happened? ---
**Author:** ![LetitLoad](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LetitLoad](https://forums.steinberg.net/u/LetitLoad)\ **Post date:** [July 10, 2022, 9:31am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/3 "2022-07-10T09:31:43Z")
Cubase 10 Pro. Basically all of my licenses have now expired and I can’t reactivate them. The issue I now have is that when I try to sign into the Steinberg Download Assistant, nothing happens. So that’s blocking me from getting access to putting in a new download authorisation code. I click “sign in” and it kind of loads for a second and then just stops. ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [July 10, 2022, 10:53am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/4 "2022-07-10T10:53:40Z")
Hi, Cubase 10 Pro license sits on the USB-eLicenser. No reactivation is needed and possible. Just plug the USB-eLicenser, please. ---
**Author:** ![Highly-Controversial](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/highly-controversial/32/228879_2.png) [@Highly-Controversial](https://forums.steinberg.net/u/Highly-Controversial)\ **Post date:** [July 10, 2022, 11:21am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/5 "2022-07-10T11:21:42Z")
> [@LetitLoad](#): > > Basically all of my licenses have now expired and I can’t reactivate them. The issue I now have is that when I try to sign into the Steinberg Download Assistant, nothing happens. So that’s blocking me from getting access to putting in a new download authorisation code. I click “sign in” and it kind of loads for a second and then just stops. You don’t need the download manger unless you need to download the C10 , just make sure you have the Elicnecer installed and plugin your dongle and you should be good to go ---
**Author:** ![st10ss](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/st10ss/32/145012_2.png) [@st10ss](https://forums.steinberg.net/u/st10ss)\ **Post date:** [July 10, 2022, 11:43am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/6 "2022-07-10T11:43:01Z")
> [@LetitLoad](#): > > I wouldn’t mind it all, but from what I can see, there isn’t a shred of help or information online regarding how to transition to the new system. Really? You are using your own kind of internet? > [@LetitLoad](#): > > An email to all purchasers would have been nice. Nothing has changed for Cubase 10. ---
**Author:** ![LetitLoad](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LetitLoad](https://forums.steinberg.net/u/LetitLoad)\ **Post date:** [July 10, 2022, 11:56am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/7 "2022-07-10T11:56:31Z")
The dongle has always been plugged in… I don’t understand why it isn’t detecting that I have a license anymore. ---
**Author:** ![st10ss](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/st10ss/32/145012_2.png) [@st10ss](https://forums.steinberg.net/u/st10ss)\ **Post date:** [July 10, 2022, 11:58am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/8 "2022-07-10T11:58:25Z")
Can you show a screenshot of the elicenser control center? ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [July 10, 2022, 11:59am UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/9 "2022-07-10T11:59:55Z")
Hi, At the screenshots you sent me via Private Message I can see you own Cubase Elements 11 (not upgradable) and Cubase Elements 12 license. With these licenses you can start Cubase Elements 10, of you don’t want to use Cubase 12 for some reason. But you can’t use any Cubase Pro. The highest you can use with this license is Cubase Elements 12. Download and install this one, please. ---
**Author:** ![LetitLoad](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LetitLoad](https://forums.steinberg.net/u/LetitLoad)\ **Post date:** [July 10, 2022, 12:46pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/10 "2022-07-10T12:46:04Z")
I didn’t send you any screenshots… 😕 ---
**Author:** ![LetitLoad](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LetitLoad](https://forums.steinberg.net/u/LetitLoad)\ **Post date:** [July 10, 2022, 12:46pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/11 "2022-07-10T12:46:39Z")
![c09a8db934c429c5ef1bd9f2abaa7d45d97f017f](https://europe1.discourse-cdn.com/steinberg/original/3X/2/7/27c3b7096161be8cb3f529ba3e41a0031ed9de4f.png) ![l2](https://europe1.discourse-cdn.com/steinberg/original/3X/3/0/303c270d2c591ca917ab5f348d3626562c989edf.png) This is all I am getting ---
**Author:** ![st10ss](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/st10ss/32/145012_2.png) [@st10ss](https://forums.steinberg.net/u/st10ss)\ **Post date:** [July 10, 2022, 12:49pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/12 "2022-07-10T12:49:21Z")
??? What are you trying to do? Starting Cubase 10 should not lead to this screen. ---
**Author:** ![LetitLoad](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LetitLoad](https://forums.steinberg.net/u/LetitLoad)\ **Post date:** [July 10, 2022, 12:51pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/13 "2022-07-10T12:51:57Z")
I am trying to reactivate my license because for some reason it has just stopped being detected. It thinks that I’m on a trial version, but I actually own Cubase 10. ---
**Author:** ![st10ss](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/st10ss/32/145012_2.png) [@st10ss](https://forums.steinberg.net/u/st10ss)\ **Post date:** [July 10, 2022, 12:53pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/14 "2022-07-10T12:53:02Z")
Can you show us the eLicenser control center started by the start menu entry? ---
**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\ **Post date:** [July 10, 2022, 12:54pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/15 "2022-07-10T12:54:45Z")
Hi, As we said, there is no reactivation for Cubase Pro. Please blur the eLCC Numbers. Attach a screenshot from the eLCC application, please. ---
**Author:** ![LetitLoad](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LetitLoad](https://forums.steinberg.net/u/LetitLoad)\ **Post date:** [July 10, 2022, 12:56pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/16 "2022-07-10T12:56:39Z")
![l3](https://europe1.discourse-cdn.com/steinberg/original/3X/1/5/15cb824106833b3faf92c23f2d0eb61c6710b7c4.png) It is saying that I only have the absolute VST collection, but the lower one should say I have Cubase 10 Pro. Basically, the license for Cubase has disappeared and I can’t seem to get it back. ---
**Author:** ![st10ss](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/st10ss/32/145012_2.png) [@st10ss](https://forums.steinberg.net/u/st10ss)\ **Post date:** [July 10, 2022, 12:58pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/17 "2022-07-10T12:58:27Z")
And why do you think that the new license system could have to do anything with this? It doesn’t delete eLicenser content. What is your MySteinberg account showing? ---
**Author:** ![LetitLoad](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LetitLoad](https://forums.steinberg.net/u/LetitLoad)\ **Post date:** [July 10, 2022, 1:01pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/18 "2022-07-10T13:01:34Z")
![l4](https://europe1.discourse-cdn.com/steinberg/original/3X/a/3/a31f20a29e57f1d5658784af6a8d10a491f9a25f.png) ![l5](https://europe1.discourse-cdn.com/steinberg/original/3X/e/7/e7e19d17ab354b2bf9ba3dc9c6da0c5013b87d09.png) Here is the product listed on my page, and proof of purchase. I am thinking the new license system has something to do with this because Elicenser got discontinued? ---
**Author:** ![st10ss](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/st10ss/32/145012_2.png) [@st10ss](https://forums.steinberg.net/u/st10ss)\ **Post date:** [July 10, 2022, 1:05pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/19 "2022-07-10T13:05:15Z")
> [@LetitLoad](#): > > I am thinking the new license system has something to do with this because Elicenser got discontinued? Not for Cubase 10. Nothing has changed. Is your eLicenser registered with MySteinberg? ---
**Author:** ![LetitLoad](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LetitLoad](https://forums.steinberg.net/u/LetitLoad)\ **Post date:** [July 10, 2022, 1:08pm UTC](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993/20 "2022-07-10T13:08:50Z")
It is, but for some reason everything about Cubase 10 has disappeared from the Elicenser application, and everytime I try to reactivate it by putting the product code in, it won’t work. It’s just not detecting anything. [Next page](https://forums.steinberg.net/t/cubase-pro-10-license-disappeared-from-elicenser/795993.md?page=2)