Cubase Pro 10 Trial eLicense Error

I’ve been using Cubase Pro 8.5 and currently testing a trial version of 10.0.10. When I use 10, I get the attached error message which does not occur in 8.5. It usually pops up about six times or sometimes just freezes before loading properly. OS - Windows 8.5
Cubase 10 Error.png

For anyone experiencing the same problem… after contacting support seems like the only fix for this to buy a new dongle:
mmm… I smell a rat.