Cubase Pro 12 crashes when watching a video for scoring

Hi there,

When I try to watch a video (for scoring) in Cubase Pro 12, this message occurs and the program crashes.

The message : “Erreur CreateWicBitmapRenderTarget result = -2003238901”

Does anybody know how to fix it ?

Thanks a lot.

Hi and welcome to the forum,

Could you please attach the *.dmp file located in Documents/Steinberg/CrashDumps/ folder?

Hi Martin,

Here are the last two file.

Thanks a lot.

Cubase 12.0.70.464 64bit 2024.3.17 12.52.02.617-freezedump.dmp (1.01 MB)

Cubase 12.0.70.464 64bit 2024.3.16 16.10.07.265-freezedump.dmp (973 KB)

Hi,

Reported to Steinberg. Thank you.