I have been trying to get a response from ‘support’ since I bought the upgrade to Cubase Pro 12 upon release last week.
My issue is this:
All my Steinberg programs have been registered with Email Address A.
However, I inadvertently bought the update with Email Address B.
As a consequence, I could only run Cubase 12 when logged in with Email Address B.
But, this meant I could not see ANY of my other Steinberg programs - such as Dorico - because all those other programs are registered with Email address A.
Today, I got a response stating Email Address B has now been deactivated. And I should simply use Email address A to register Cubase.
However, there is no way of doing this because the activation code I used last week (with the wrong email account) has ‘already been used’.
So, does this mean I cannot use Cubase Pro 12 unless I buy it again? If so, I don’t think I am allowed to do that because the eLicener now states my copy of Cubase 11 is now not upgradeable.
What on earth do I do?