Cubase sometimes freezes

I’ve been working with Cubase for 20 years and suddenly I encountered this problem. Sometimes when I do something with the mouse, Cubase freezes and I have to wait about 2 minutes and then it starts up again. Meanwhile, I can save the project, but the cursor and all actions freeze. What could it be? I have the latest update of Cubase 12 Pro.
Thanks for help!
Miroslav

Hi,

Are you on Mac or Windows?

If you are on Windows… Generate a DMP file and share it via Dropbox or a similar service, please.

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 12:
procdump64 -e -h -t Nuendo12

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.

1 Like

Thank you for your message. I don’t have time now, I’ll do it later.

If you do have a huge template or project file (are you an orchestral guy?) it might be the autosave feature. Is a freeze of the same duration as when you manually save your project?