Hi, has anyone experienced poor customer support in Australia? I was thinking of upgrading to Cubase 12 from cubase 10 but don’t see the point if it takes weeks/months to get a response from Yamaha for Cubase issues which it has for me on several occasions. I even bought a new laptop in frustration at one point to get over one issue that they couldn’t help with.
It seems you can’t bypass them either by going direct to Steinberg.
Just curious if anyone else has experienced poor support?
Forget Yamaha! They don’t care about Cubase support.
Use this forum.
Thanks
Pauly
Yeah there seems to be no Australian support as well. This forum is okay but you are not guaranteed a helpful or knowledgable response unfortunately.
1 Like
I got a reasonably fast response from them.
the support guy is never on the phone it’s just a dumb answering machine leave your number and I will get back to you but that is just lip service and never happens Do Australians have any other support options???
Hi Gary,
There’s zero support in Australia. I’ve tried and had the same experience as you.
Pauly
As an Australian I’d like to ask Steinberg why the non existence of support in Australia is good business? It’s non-existent. Why is it that we just don’t count? Blame Yamaha, sure, but they own Steinberg.
Does anybody from Steinberg read this Discourse forum? It would appear not.
I had reason to call Yamaha Australia on 2 occasions recently. Both times I had to leave a number and within the hour I received a call and really decent help. Certainly fixed my issues with Cubase installation and workability.
Jonathan
Yeah, they do. But so far…on this thread…other than the guy who did receive stellar Australia phone support…I haven’t seen a solitary specific tech question 
As to a generality such as “why does Steinberg ignore me ever since 1993?”…yeah…the tech guys may ignore that as they peruse.
You guys got something specific you want to bring up in the Cubendo tech/operation neighborhood?
@DosWasBest clearly you do not live in Australia. There are legitimate reasons to contact Steinberg support (= Yamaha here) such as certain licensing matters that are outside the scope of normal forum questions. The forum is excellent, yes, but I hear the Steinberg Support is OK in Europe, but they won’t answer questions from Australia (I tried once). Besides, if the forum provides the solution for all support issues, why have any support contact number at all? That’s why people are not bringing up the issues in this particular topic.
What can I say? Three guys say Australia doesn’t answer the phone, one guy says they provide stellar phone support.
Support is also pretty appalling in New Zealand.
I tried creating a support ticket once through Yamaha Australia. The message field had a character limit of about 50 letters and I never received a response. Steinberg support is the worst.
i recieved some support via email contact (from new zealand to australia) to their “yamaha” guess steinberg does not like creating a specialised operation for one of the “largest daw providers in this world” specific for steinberg, but consequences of expecting people to absorb the digital age we live in.
Needless to say, over a few occassions I got email support, however more recently, I got support and what seemed to be pretty good service, I was suppsed to get a USB dongle to cover my issue with a new pc i use that prevented the old elements version from running because of reactivation issues. With the elicencer closing down soon, and I not seeing the dongle on the mail, I thought I would enquire to clarify when I can expect to recieve (as they said next few months) and that is a few months ago now), but no reply. So yes, steinberg need to streamline responses more better because it makes people in new zealand and australia feel too distant from immediate service, for example a chat bot with a human wouldnt that be the way to go , a service I which uploads of pics files etc is still possible, then if from out of that interaction, if an email service is best served, then so be it, but people need instantaneous connection to steinberg, not delayed. thank you. else we just give up too often :-!