Cubase support in Australia

Hi, has anyone experienced poor customer support in Australia? I was thinking of upgrading to Cubase 12 from cubase 10 but don’t see the point if it takes weeks/months to get a response from Yamaha for Cubase issues which it has for me on several occasions. I even bought a new laptop in frustration at one point to get over one issue that they couldn’t help with.
It seems you can’t bypass them either by going direct to Steinberg.
Just curious if anyone else has experienced poor support?

Forget Yamaha! They don’t care about Cubase support.
Use this forum.