Thank you, Martin.
Here is my problem in more detail. When I purchased a Motif XS8, it came with a version of Cubase. I loaded into a computer 2 computers back from the one I have now. I registered it, licensed it, used it and had a USB stick license. Then I bought a Motif XF8 and I believe it came with a version of Cubase, but I am not sure whether it was AI or LE. I tried to load that version into the next computer I bought (one back) and when I went on the Steinberg site to license it, I kept getting a message that a license was already associated with my email address so there was no new license, but I didn’t have the license in the new computer so I was out of luck. I tried to use a different email address for a license but I got some similar response.
So I gave up because I already had Logic 9 and just figured I would do without Cubase because it was too difficult to straighten this out. Plus to communicate with Steinberg was way too tedious because the amount of information they required just to ask a question was ridiculous.
Now I have ben using Cubasis on an iPad and really like it. Therefore, I thought I would try and obtain the ability to again load Cubase (whatever version I had- but can not locate) into the computer to work further on the Cubasis projects in a computer. That is the basis for this post. In my Contact list (Mac computer) under the Steinberg card I have a serial number, activation code and customer ID number for the Cubase product I registered. That is all I have. I do not have a license number unless it is the same as the serial number. I assumed with this information Steinberg could look up registration, confirm it and let me download the same Cubase product I already had (but lost on the former computer). But I don’t know how to communicate with Steinberg so I decided to approach the issue through this forum and here I am.
Given this, what do I do? What would it take to sign in (and where do I sign in) with just my customer ID and serial number, get a new license of the version of Cubase I previously licensed and download the application (because as I said I do not have any disks)? Or is this impossible. I could send you this information through this thread or privately if there is an option in this site to do it. Or if you can, please tell me how to communicate with Steinberg directly using just the information I have- explained above.
In essence, Steinberg has great products, but in my view, except for this forum, not very good direct customer support because you can not pick up a phoned talk to anyone- as far as I know.
If you can help I would appreciate it. Thanks for taking the time to assist me.