I am new to this forum. I have an issue, need your help.
I received in February 2020 an announcement from Steinberg that all registered Cubase users can freely update to the latest Cubase AI version.
Since I am a registered user of Cubase AI 7, plus, as my old PC had very seriuous problems, so I went ahead and got rid of my old PC, installed the latest Cubase on a new PC, successfully. I followed step by step the procedure described in the Steinberg Help Center.
My situation « before » : Platform = PC with Windows 7 / Software = Cubase AI 7
My situation « actual » : Platform = PC with Windows 10 / Software = Cubase AI 10.5
Actually, the problem is I cannot activate and start the latest version Cubase AI 10.5 because the activation code still is related to my old Cubase AI 7.
A ticket is opened to Steinberg Support (three weeks already), I still have no response from them. None.
I’m wondering if this problem is related to the tricky proposal : “you can freely upgrade to the latest version of the software, but you HAVE to BUY the license” ?
I don’t have the previous Cubase AI 7 anymore, and I have this Cubase AI 10.5 which doesn’t start.
Therefore, today I submit this to you, hoping you have some advice/assistance for me. Thank you so much.