Cubase wont shut down

The 12.0.50 update has made the shutdown problem worse, previously cubase would intermittantly refuse to shut down, 12.0.50 refuses to shut down every time :face_with_symbols_over_mouth: :face_with_symbols_over_mouth: :face_with_symbols_over_mouth: :face_with_symbols_over_mouth: :triumph: :face_with_symbols_over_mouth:

Hi,

Are you on Windows or Mac, please?

Im on Windows 11 (64bit pro). Ive actually had one or two instances where it has shut down, but its still hit and miss

I have this long suffered problem too
it affects cubase 8, 11, 12
when I open the task manager (windows) I see there are 3 processes running under Cubase 12

  1. protected object server (32 bit)
  2. steinberg licence engine
  3. cubase 12
    When it happens Cubase shows as 20% of memory so I suspect a memory leak?
    I also have freezes on simple main toolbar menu items like file and file>recent projects which I have seen on other threads blamed on graphics - so I started up with integrated graphics - still no good so that’s not it
    Come on Steinberg, tell me how to fix it!

Hi,

Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 12:
procdump64 -e -h -t Nuendo12

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.

Hi,

Please, make sure, you have the latest Cubase 12.0.52 update installed.

Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 12:
procdump64 -e -h -t Nuendo12

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.

here is the crash dump

BTW the run command is procdump -e -h -t Cubase12 not procdump64 -e -h -t Cubase12

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