Cubasis 3 on latest iPhone system-no internet connection

Hello, when I was trying to buy free plugins in cubasis 3, I had to login to my steinberg account,but the system pop-up shows’no’ internet connection .what is the reason.
When I buy paid plugins,donnot need to login to my account. Not fair at all

Did tou try both internet connection types? Mobile internet / WIFI?

5G connections are notoriously faulty when dealing with Cubasis downloads. Try 2G etc.

The ancient 2G Mobile Network is shutdown for years now, even 3G is mostly gone. It will also be a challenge to find a cellphone that is capable of using this.

Mobile Networks use 4G (LTE) or 5G these days and if that doesn’t work find a WLAN Network for the download.

His problem is not downloading the instruments as i understand it… he has problems to connect his steinberg account to cubasis to claim the free effect/instrument.

No it isn’t. 2.4G, at least in the US, is still available. Which is how I downloaded Cubasis IAPs successfully when 5G didn’t. On an Ipad.

True, upon re-reading the OP.

What you are talking about is the frequency of WLAN connections, that is either 2.4GHz or 5GHz.

2G, 3G, 4G, 5G are mobile standards and that is not WLAN.

Hi @Frankie00001

Thanks for your message.
Have you been able to resolve your problem in the meantime?

Best wishes,