Cubasis Issue with Studio EQ UI freezing

Cubasis
,
1

Reporting Form

1. Summary/Title
Cubasis Issue with Studio EQ UI freezing

2. Description
sporadically after some changes the studio eq effect UI freezes, no change to the eq curve is afterwards possible, sound doesn’t change, too.
Experienced it already 4-5 times when moving one of the 4 “circle” controls around, that the eq UI freezes.
Going back to the iPad home screen and switching to cubasis again solved the freezed ui, close/reopen of the effect window does not help.

3. Expected Results
no ui freeze, unusable controls

4. Actual Results
sporadic freezing

5. Environment
iPad 7th gen, Cubasis v3.3.1 , LE with full feature set

2

Hi @111378,

Thanks for your message and report.

Are you able to provide us with a short clip, that visualizes the problem?
Do you have an exact pattern to share, when this issue appears?

Thanks
Lars

3

as written, it is not always, but no special thing either. It was sufficient to move around the EQ touch controls several seconds, then it happened that the eq curve view freezes and the studioeq does not react to any touch interaction any more until closing the app.

4

Hi @111378,

Thanks for your message.

Unfortunately we have not seen the Studio EQ freeze issue so far.
There is a good chance to see it fixed, if our engineers can reproduce it.

Here, it would be of great help if you could share the requested additional information.

Thanks in advance
& stay safe,
Lars

5

sporadic means, that i have unfortunately no deterministic repro steps. Maybe it depends on a specific system or AU processing load, i can only speculate. The other effects were still usable when it happened, though.

6

This is also happening to me everything is updated to the latest version. I can make it freeze every time if I have a track using Inter-App Audio as the input source. If I do not close the project eq works as expected but if i close and then reopen the saved project with InterApp inputs then the eq works for a few adjustments and then freezes. If i delete the audio track or revert it back to a mono input it works as expected after a reboot of the program. I suspect it is an error in how it is loading the “plugin” as the inter app that was connected doesn’t launch properly on reboot. My workaround is to just move the audio and delete the track before closing out.

7

Hi @Progenitor,

Please share the steps or a clip, which allows us reproducing the problem.

Thanks
Lars

8

iPad Pro 12.9inch 3rd gen (yeah i know it is old haha)

• Open a new project
• Add audio track or use the one that is added automatically.
• In routing of said track choose Inter-app as the input source (tried with pure piano and tardigrain both did it)
• Close Cubasis (just tried again and did not have to close the app this time for the behavior to show up)
• reopen the project and start messing with the EQ on the inter-app audio track until it freezes.

Last night after posting this i did start running into crackles and had to increase the buffer size to max using Aum. I was using Aum to bypass the inter- app track issue so increased the buffer size a bunch even though the cpu resources were only around 8% so maybe it is a buffer or memory issue.