Cubebase 8.5 Artist and eLicenser on Windows 10

Hello,

I bought Cubebase 8.5 Artist from Sweetwater as a download. I downloaded it and ran through the installation process. The eLicenser was installed. I started the eLicenser, clicked the Enter Activation Code button, entered the license key I received from Steinberg. The whitespace below populates with my product, Cubebase Artist 8.5 US. I click “Continue” and received a message: “Currently, there is no eLicenser connected to your computer which can download your license to. Please connect an appropriate USB-eLicenser to your computer.”

I have no USB-eLicenser because I purchased this as a download.

I have been on every forum and help site I can find. I have downloaded the latest version of eLicenser and I have dowleded and installed the “helper” application, but all to no avail. Very frustrating.

I see that this is not uncommon, but what is unique is I am running Windows 10 and the updates have not helped me where the seem to have helped other people.

Thanks