So I had a CONFIRMED 3:00 PM telephone conference with Jeff Deno of Customer Support to have them log on my computer remotely and fix a problem with my eLicenser which is preventing me from succesfully using Cubase Artist 6 on a new machine since I ran out of memory on the old one.
I have Cubase successfully installed as well as the latest version of the eLicenser Control Center and it still tells me that it cannot find the file SYNSOACC etc etc
Well, my wife took teh afternoon off to await his call and he NEVER called and is not responding to my emails.
How do I report this Jeff Deno to his supervisor and/or file a complaint with Corporate? I spent hundreds of dollars on Steinberg products and not only have I been ignored, but they confirmed a telephone call and then left us hanging.
VERY disappointed. I will never buy another product from them again if this is how they will treat their customers…