Two software inclusions came with my new Zoom H6. I’ve tried to install WaveLab LE9 and won’t bother with CubaBase LE9.
Registration and installation was so frustrating I’ve given up on the software and I’m deleting it. Wasted far too much of my morning.
How you are supposed to intuitively know that clicking on Start Center isn’t where you start I don’t know. Crashed every time I double clicked on Start Center. Wondered if I was supposed to drag into applications folder (once the download folder has been expanded the user is left to speculate.) Dragged the 'Start Center’ and Wavelab folder into applications and double-clicked. Nothing happened. More time wasted. Finally figured out wasn’t the installation at all. Opened the folder and discovered the installation pkg.
Post installation, I’ve received my 2nd activation code. Which is which? Can’t find where to add the code anyway. Preferences do nothing when I click on it under the traditional location. But wait, it appears yet again under the File menu and that one works but doesn’t show activation either.
So far compared to every software installation I’ve ever done, all very time consuming and needlessly frustrating from a user’s perspective. But it get’s worse.
So, why do I have 2 activation codes and what do I do with them? How can I tell if I’m activated and not on a trial?
On the “support” page your attachments for your requests don’t include the function to delete a file uploaded.
Another bizarre installation element is when you click on the “Where do I find the eLC version number” you sometimes can’t escape the screen. You’re stuck until you discover you have to use the browser back button. The first time no problem. The second time, hit back and all the content I filled out here and above was deleted.Good thing I’d copied this.
My breaking point was reached when you didn’t bother to provide a link or even a hint where a new user might find said eLicenser Control Centre (eLCC) and of course you’ve made it a mandatory field so we can’t get support without it. Resorting to a google search I discovered (I think) that you have to install another app. (https://www.steinberg.net/en/company/technologies/elicenser.html) No thanks, Lord knows what further frustrations installing that will incur.
As I was unable to send a support ticket I finally tracked down a means to contact the company directly. Here’s the email sent in reponse:
Due to a high volume of inquiries, the response to your request can, unfortunately, be significantly delayed.
We work on a first-come, first served basis and can only kindly ask for your patience! Even if it’s an urgent request, please refrain from resending the request or asking for a status update as this would only create additional workload on our end.