After having a hiatus from Cubase after moving countries and jobs, I’m back at it again only to find all of my licences deactivated and not able to be reactivated as per the instructions on the support page.
(Different Issue: I also can’t contact support, I go to the support page in mysteinberg, it redirects me to a Japanese page [no issues I can read it] but then there’s no way to click or add information to submit a ticket despite me having synced my data.)
Essentially I go to open up Cubase 8 now, and I need to reactivate my licenses. I go to mysteinberg and generate a new one with no issues using the Download Access Code I originally got with my UR22, I get a new code, I enter it in then the license program tells me its invalid??
Please note, I just updated it to the latest version and was running the program as admin.
What can I do? I considered an upgrade to Cubase 9 for 10$AUD but after this mess I’m not sure now.
Can you see you previous Activation in you My Steinberg account? You don’t need to use the Download Access Code again, you need to reactivate with your new Store-eLicenser Number and old Cubase Activation (which should be on you account).
I do get an Activation Code when entering the Download Access Code but the software on my computer wont take it. Says its invalid for whatever reason. I updated the key security software which didn’t make a different so perhaps I’ll uninstall and reinstall it completely and get back to you.
If you have any other ideas that would be much appreciated!
Big thanks to Martin who took this to a PM and helped me recover my licenses. Turns out there was some sync errors and I was able to get my licenses back! Now to get back in to Cubase 8 and eval Cubase 9 thanks team!