Difficulty in finding VST sounds

I have purchased several sound banks, one of which is The Grand. I am assuming there are multiple piano sounds, but I cannopt get them to speak, or show up? I have don the install and have found them in the Library, saved them to an external drive with all my other sounds, and when I try to use them, I can’t find the sounds. I am sure I have screwed something simple up, but I have spent way too much time trying to find what I have missed. …Can anyone help?

Head to Play, and open the VST and Midi tab. You should find The Grand under the Steinberg section (assuming it been installed correctly).

Hi @gdayswu ,
if Janus’ comment did not help you, would you please choose from the Dorico menu Help > Create Diagnostics Report and post the corresponding zip file here.
From the logs and other files I shall get a clearer picture and come up with more advice.